We even paid for a pricey, higher quality underlay that was recommended for the Smartstrand carpet. By the way, I do realize that a carpet is only as good as the underlay - and how important it is to have high quality cushioning beneath carpet. If Mohawk had acknowledged there is a problem with their Smartstrand carpet (as reported by a good number of consumers), and had been willing to replace the said defective carpet, I would have considered staying with the Mohawk brand. Sml 3, whenever I hear such positive comments about the Mohawk Smartstrand carpet, it makes me even more convinced that the Smartstrand carpet we (and many other consumers) had installed is defective! Based on your report of how well it has cleaned with 3 children (much more traffic throughout the house than with us 2 seniors!), there is most definitely a problem with our carpet when it could very quickly begin to stain from 'indoor only' sandals. If you do a search for consumer complaints about the Mohawk Smartstrand carpet, you will see that many others besides myself have had a very poor experience with this type of carpet. Ultimately, we had to invest in a new (expensive) vacuum cleaner that would work with this carpet. We were not advised of this at either the time of purchase of the carpet, or by the installer. By comparison, we had Stainmaster carpet in another house (with a cat that had digestive issues), and after over 12 years of stains being cleaned off it, the carpet still looked better than the Smartstrand did after only 2 years! For reference, if you choose any of the softstrand type carpet, a regular vacuum cleaner will not move easily over it. We could have bought cheaper carpet and had it replaced twice over for the cost of this one installation. but, at what cost? We would never have invested this kind of money in Smartstrand carpet had we known it would be totally ineffective against stains. Yes, the carpet is soft to walk on in bare feet. Complaints to Mohawk resulted in nothing more than sending bottles of their spray-on spot cleaner - which, in addition to everything else tried, has also failed to remove the stains. I'm now convinced the carpet samples were doctored in some way to prevent any liquids staining them! We are two seniors, with no pets or children coming into our house, yet within two years of this carpet being installed it was already very stained in the main 'foot traffic' areas - even though we never wear outdoor shoes inside.

The demo done at the store on a sample showed how juice & coffee did not travel down the carpet fibers, and washed right out with nothing more than a clean cloth & water. We were drawn to it partly because of the 'eco' features & lower static fibers, but mainly because it was advertised as being highly stain-resisitant. Now, barely six years later, it is going to be necessary to replace the carpet - which given all the hype should have lasted up to 20 years! The intention was to have Stainmaster carpet installed (which we've had good experience with throughout the years), but the guy at the 'big box store' was really pushing the Smartstrand carpet as being the best thing since sliced bread. We had this type of carpet installed when we moved to our new home, and have regretted it ever since. Mary, I would strongly recommend against Mohawk Smartstrand carpet based on my personal experience.

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